If your Baby Jogger, Phil & Teds or Mountain Buggy pushchair or any accessory develops a fault within the first year, then you will need to contact us as soon as possible.
You will need to provide us with your Invoice/Order Number, and in most cases, a photograph of the fault, so that we can liaise with the manufacturer and resolve the issue as quickly as possible.
Most spare parts can be ordered from the relevant manufacturer and posted out to customers to be fitted by themselves, so as avoiding the need of packaging and sending back a buggy (and thus being without it for some days).
Occasionally however, it is necessary for the buggy to be returned to us. Returning your pushchair to place of purchase is at customer expense. If your pushchair is only a few months into its use, we are often happy to waive this charge. If you would prefer us to organize collection of your buggy, then we can do this. However, returning your buggy through our courier company is often more costly than you organizing for say Parcel Force to collect and bring your buggy back here. Pushchairs should be returned where possible in their original packaging to avoid damage in transit, but if this is not possible then the item will need to be boxed or wrapped appropriately.
We make every effort to sort out warranty issues quickly and efficiently.
Please note that we do not offer a refund after the Statutory 28 days, but will always offer repair.
Please note that we do not cover postage/delivery costs on warranty claims outside of UK mainland.
(The above does not affect your statutory rights as a consumer. You can find out more about your rights as a consumer from the Office of Fair Trading.)
Baby Jogger Warranty details:
Baby Jogger’s Lifetime Warranty
Baby Jogger warrants that the frame only is free of manufacturer defects for the lifetime of the product. Manufacturer defects include, but are not limited to, the breaking of welds and frame tube damage.
Baby Jogger’s One Year Warranty
Textile or soft side materials and all other components shall be warranted for one year from the date of purchase (except for inner tubes and tyres). Proof of Purchase is required to make a warranty claim and the warranties are only extended to the original purchaser.
Warranty does not cover:
Normal wear and tear. Corrosion or rust. Incorrect assembly or the installation of third party parts or accessories not compatible with the original design. Accidental or intentional damage, abuse or neglect. Commercial use. Improper storage/care of the unit.